We built a pair of ENVE 8.9s for Grant. It is highly unusual but during pre race training unfortunately a rear spoke snapped and we had to ship back the wheels to examine the failure. It turned out that one of the nipple seating areas on the inside of the rim was uneven and causing the nipple to seat incorrectly leading to the break. We swapped the rim for a new one under warranty and Grant went on to successfully race on them over the summer. Here is his report, thanks very much Grant.
After the series of issues I had with the ENVE 8.9’s you built for me I was more than a little nervous racing them at Ironman Copenhagen. But I am really pleased to say they performed excellently! On a flat to rolling course on a very windy day they were excellent. Enabling me to hold speed and aero position where other riders were having to sit up when the crosswinds came in off the Baltic sea! I managed to record a bike split in the top 10% of the field and smashing my overall IM PB. If only you could make something to fix my running
I really do appreciate the lengths you guys went to to identify and fix the problem, that turned out to be an ENVE manufacturing issue. It is great and reassuring to see such Customer service focus and technical ability.
I have attached a couple of picture of the wheels in use.
Thanks again for helping me achieve my sporting goals, even if they are just for fun these days.