If you are looking for general FAQs – head to the FAQ page.
Approval / Payment – There is plenty of opportunity during the consultation and approval process to ensure the wheels you receive will be a perfect match to your specifications and requirements. Once we have agreed a wheel build specification we then send an invoice out with a full specification detailed and a link to an online form for approval before we take payment. Strada requires full payment to commence building and despatch.
Delivery – Strada endeavours to deliver all wheels within 4 working weeks of component selection, sign off and payment. Delivery may subject to delay if any selected components are not available from suppliers. Strada will endeavour keep clients informed on progress and supply a tracking number for deliveries. We will deliver throughout the EU and Scandinavia, UAE and other destinations please contact us for a competitive quote.
Spares / Returns - Spokes sometimes fail. It is not frequent but it can happen. We can usually post out a replacement quickly to get you riding again. Email us with your job number and or the hub, number of spokes and rim used or call on 01903 750040. If you need to send a wheel back for a repair or rebuild please get in touch so we can advise you on how to prepare and pack it so it will arrive safely at the workshop.
Thank you. Need an answer to something else? – contact us on 01903 750040 or via the contact form.